Customers can make or break your organization. So your all employees, irrespective of departments and position, had better be ready to handle any situation they face. This calls for fool-proof, watertight training programs that first of all let’s them view matters from customers’ perspectives and then handle the inputs that they subsequently get. Sounds like a tall order? Not quite. This book breaks this jobs into doable blocks and presents it to you in five simple chapters. A must-buy.

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Jobs in corporate communications are expected to grow faster than average. Growth for non-management public relations professionals will hold steady. Job competition is strong, with preference given to candidates with industry-specific knowledge, communications training, and appropriate internship or volunteer experience.