Payroll is often a big cost to a business or organisation but is regularly thought of as being mundane and unimportant. However, having an expert outsourced payroll provider to deal with payroll services can bring a variety of benefits.

Wipro Limited (Wipro) is a global service provider. The company provides a comprehensive-range of services such as, business process outsourcing (BPO) services, IT solutions, consulting and research and development services. The company serves in the areas of software and hardware design to its clients across the world. It is headquartered at Bangalore, India.

In 2009, the Black Book LPO Industry user survey investigates over 300 contracts held by 1,200 of the top spending law firms, investment banks, capital markets and conglomerate corporations globally.

18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.

Key Findings

MOST IMPORTANT CUSTOMER SATISFACTION KPIs

Client Relationship & Cultural Fit and Trust are the most important attributes influencing LPO client satisfaction with their 2009 outsourcing providers.