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Executive Summary

In 2012, Key Note estimates that the value of the UK postal and courier/express market declined by 13.4%. This decline is largely a result of declining revenue at courier and express businesses operating outside the universal service obligation. Due to reduced consumer and business expenditure — and, in turn, depressed demand for parcel delivery services — across the UK, this segment of the market experienced significant decline in 2012.

The UK postal and courier/express market can be divided into two main segments: national post, which comprises universal service providers Royal Mail and private providers of national postal services; and other non-regulated international and national courier companies.

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