This article is about a Man who can't help but continually think up crazy and new ideas that drive his wife crazy. His newest kick is to read the 100 best business books of all time in 100 weeks. With a full-time job, 3 kids, and being heavily involved in church his Wife and Mom think he's crazy! Cleverly written, this self-improvement article leaves nothing wanting!

Using Erlang 'C' for all your scheduling needs. A useful formula and tool, Erlang 'C' helps you determine how many resources you require to ensure that your customers obtain a fast and useful service. While it is most used in call centers around the world, the formula applies equally as well with regards to any other response based organization.

There is good customer service and bad customer service and generally the people in the airlines tasked with the unenviable role of looking after a plane load full of passengers in cramped quarters demonstrate not only good but exceptional customer service.

Unfortunately … like most things in life there are exceptions! Our story today is about JetBlue Flight Attendant – Steven Slater.