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Business Books

So You Might Think I'm Crazy... Or a Man

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This article is about a Man who can't help but continually think up crazy and new ideas that drive his wife crazy. His newest kick is to read the 100 best business books of all time in 100 weeks. With a full-time job, 3 kids, and being heavily involved in church his Wife and Mom think he's crazy! Cleverly written, this self-improvement article leaves nothing wanting!

Published 1 year 13 weeks ago
Category: Business | Tags:

Make More Money!

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Making more money … chances are good that if you did a search for this topic you’d find thousands if not millions of articles and the majority of them would be get rich quick schemes of one form or another. Making more money however doesn’t need to be a scam – there are some tried, true and tested ways of doing this … I will warn you though … these are NOT get rich quick schemes. You should expect to spend some time and effort to make this happen.

Erlang ‘C’ %26amp; Scheduling for Call Centres

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Using Erlang 'C' for all your scheduling needs. A useful formula and tool, Erlang 'C' helps you determine how many resources you require to ensure that your customers obtain a fast and useful service. While it is most used in call centers around the world, the formula applies equally as well with regards to any other response based organization.

Published 1 year 22 weeks ago
Category: Business | Tags:

Free & Paid Book Reviews

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How to get free books if you are writing blog posts. Where to go and what information is required from you. Why this is good (not only because its free but also because it gives you something to write about!) and where you should sign up to get more! Some rules on how it works and the types of information to post.

Flying High

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There is good customer service and bad customer service and generally the people in the airlines tasked with the unenviable role of looking after a plane load full of passengers in cramped quarters demonstrate not only good but exceptional customer service.

Unfortunately … like most things in life there are exceptions! Our story today is about JetBlue Flight Attendant – Steven Slater.