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How to be a Customer Service Agent 2 years 39 weeks ago

Customer Service is a great skill for any job. Customer service will improve with skills and experience. Good customer service can be very hard to give, but these steps will make giving good customer service easier.

5 Ways to WOW in Customer Service 4 weeks 12 hours ago

The best way for your business to grow organically is through word of mouth. Your current, satisfied customers and clients are your best marketing tool out there. Your mission? Give them lots to talk about.

Since it costs a business up to 15 times more to get a new customer than to retain an existing one, your goal is to build customer satisfaction and loyalty that will end in higher customer retention. You need to differentiate yourself from others, provide value to your customers and above all, WOW your customers with exceptional service. That is what people talk about.

How to Disclose a Good Customer Service Experience 2 years 3 weeks ago

Too often people are quick to tell someone of their bad customer service experiences and are less likely to disclose when they had good experiences. Unfortunately, bad news spreads faster than good news. You should be equally willing to reveal when you were given good customer service just as you would report poor customer service. Managers need to know when they are headed in the right direction so that they can continue to provide excellent customer service to their customers. Here are tips for how you can disclose your good customer service experiences.

How to Write A Complaint Letter For A Bad Service Experience | eHow.com 2 years 23 weeks ago

Most of us has had a bad service experience. Being that I have been in the service industry, I tend to get even more upset. I feel that people in a service experience should treat each customer individually. Just because the last customer treated you badly, does not mean I will. When you receive a bad service experience, let the company know.

The leader in Service Experience Management showcase SEM Solution at the Gartner Customer 360 Summit 1 year 7 weeks ago

KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that it will be participating and exhibiting at the GARTNER Customer 360 Summit in Los Angeles, CA on March 30 – April 1, 2011. Is your IT equipped to deliver agile customer service? Visit KANA in Booth CC to learn about KANA’s new approach to deliver adaptive service experience with KANA SEM.