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Bookmark and Share Erlang ‘C’ %26amp; Scheduling for Call Centres

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Using Erlang 'C' for all your scheduling needs. A useful formula and tool, Erlang 'C' helps you determine how many resources you require to ensure that your customers obtain a fast and useful service. While it is most used in call centers around the world, the formula applies equally as well with regards to any other response based organization.

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Published 1 year 36 weeks ago
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